Delivery: All orders are dispatched from our EU HQ in Belgium.
Countries eligible for free delivery on orders over 99€: Belgium, France, Germany, Ireland, Netherlands.
Delivery times vary from country to county, please see below list:
| Country | Method | Delivery Time* | Price |
| Belgium | Standard | 1-2 Days | €4.99 |
| Express | 1-2 Days | €15.00 | |
| Denmark | Standard | 2-3 Days | €7.99 |
| Express | 1-2 Days | €15.00 | |
| France | Standard | 1-3 Days | €7.49 |
| Express | 1-2 Days | €15.00 | |
| Germany | Standard | 1-3 Days | €4.99 |
| Express | 1-2 Days | €15.00 | |
| Ireland | Standard | 5-7 Days | €5.99 |
| Express | 1-2 Days | €15.00 | |
| Italy | Standard | 3-5 Days | €10.49 |
| Express | 1-2 Days | €15.00 | |
| Netherlands | Standard | 3-5 Days | €5.49 |
| Express | 1-2 Days | €15.00 | |
| Spain | Standard | 4-5 Days | €7.99 |
| Express | 1-2 Days | €15.00 | |
| Sweden | Standard | 3-4 Days | €10.49 |
| Express | 1-2 Days | €15.00 | |
| Other EU | Express | 1-2 Days | €15.00 |
* Quoted days are working days, does not include weekends or bank/public holidays.
The Blakely team works hard to get your package out to you as soon as possible. Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap.
We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.
Deliveries can be made anytime between 7am and 6pm.
Express Delivery: 1-2 Working Day (Orders On A Weekend (including Friday Night) Will Arrive On Tuesday*)
A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
* Deliveries are not made or shipped on bank holidays, so you can expect your order to arrive the next working day.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
You own the Products once we have received payment in full, including all applicable delivery charges.
If your order has not arrived by the estimated delivery date, we're here to help.
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
Returns:
Returns Address: Blakely Clothing, Courtenstraat 1, Beveren (LEIE), Belgium, BE-8791
If you require any additional support with making a return please contact our customer service team: help@blakelyclothing.com
Refund Policy: Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.
Please indicate which items you're returning for a Refund on the returning invoice.
You can return any item for a refund within a strict 14 days of delivery tracking confirmation. Please make it clear to us written on the invoice. We will refund the price you purchased your item and can take between 1-2 weeks normally to occur. This includes sale items. All goods will be inspected on return. Please return all products in original packaging, with all tags and labels still attached, completely unworn.
We advise you send the item back international standard post as we do not offer pre paid return labels at the moment. We are looking in to this as our brand grows. Unfortunately we are unable to advise on the price to return as we do not offer free returns, however we would advise shopping around. Please also mark the parcel as 'returning goods' on the custom invoice to avoid any extra custom charges. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend you obtain proof of postage/Tracking. For our returns address please contact our customer service team: help@blakelyclothing.com
